Delivery & Returns
Delivery & Returns
Due to inconsistency and significant failure rates from SingPost’s regular postal services, we only fulfill orders via registered postage (with tracking) for both domestic and international orders.
Free registered postage for orders above S$40 spend. S$8 for registered postage for orders under S$40. Your order will be hand-delivered to your doorstep/mailbox by Singpost via SmartPak or a last-mile delivery service such as Ninja Van, RoadBull or Simply Post. If the delivery guy misses you, you will be able to arrange for a re-delivery.
Estimated shipping and delivery dates will be based on the availability of items and the shipping options. The typical fulfilment time is between 2 to 5 working days. Sometimes, if you are lucky, one of us may make a personal delivery and often throw in some free stuff!
We offer competitive shipping prices but please check if Mulebar is available in your country before purchasing
Your order will be delivered to your country by SingPost and then fulfilled by your local postal service. You will be able to see key events via the tracking information provided.
Reliable vendors such as DHL, FedEX or UPS will fulfill your order. From our experience, using these couriers result in better shopping satisfaction as they arrive quicker and with less hassles with customs.
Please note that we are not responsible for any taxes or customs duties/import fees charged by your country. Custom clearance may take 2-4 weeks or more. Once it has reached your country's custom office, you will need to follow up with your local postal service. We will not be responsible for goods that are not released by customs due to local regulations or taxes. To find out what fees may apply, please contact your countries customs office.
We want you to be happy with your purchase and will gladly replace any damaged or defective items immediately or refund your original purchase price with store credits. Please email us within 7 days of receipt of your purchase to process it for return or exchange. Kindly include [Returns] & [Order#] in the subject line. We are unable to refund shipping charges.
Only regular priced items may be refunded and unfortunately, sale items cannot be refunded or returned. Refunds will be processed upon receipt of return so we encourage you to use a trackable delivery service or purchase postal insurance.